Six services. All focused on one thing: measurable results for Italian businesses.
All services →All services sold through glory-designs.com are digital services that commence within days of payment. Refund conditions reflect the campaign stage at the time a cancellation request is received. All refund requests must be submitted in writing to billing@glory-designs.com.
A full refund is available for the first month of a retainer plan if a written cancellation request is received within 5 calendar days of payment AND before the discovery and audit session has taken place. Email billing@glory-designs.com with your full name, order date, and Stripe payment reference. Approved refunds are returned to the original payment method within 10 business days. Stripe processing fees are non-refundable.
After the discovery and audit session has taken place but before any campaign implementation work has commenced, the Client may cancel and receive a 60% refund of the first month's retainer fee. This reflects the time invested in research, strategy, and audit work. After campaign implementation has commenced (typically at the start of week two), no refund is available for that month's retainer payment.
One-time add-ons (such as SEO audits, landing pages, video content, and competitor reports) are non-refundable once work has commenced. If work has not yet commenced, a full refund is available within 5 calendar days of payment.
Monthly retainer payments for months beyond the first are non-refundable once the billing date has passed, as the Agency has committed resource capacity for that month in advance. The correct mechanism for managing ongoing retainer costs is the 30-day cancellation notice described in the Terms of Service.
By requesting immediate commencement of digital services at checkout, EU consumers confirm that performance begins immediately upon payment confirmation, and acknowledge that the 14-day statutory right of withdrawal ceases to apply once performance has commenced under Article 16(m) of EU Directive 2011/83/EU.
Email billing@glory-designs.com with: your full name, the email used at checkout, the Stripe receipt number, the date of purchase, and the reason for your cancellation. We acknowledge all refund requests within 2 business days.
billing@glory-designs.com — +39 081 574 7429 — Tratto Ribotta, 5, 80056 Ercolano NA, Italy.